Support
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Need help with your eSIM, a payment or your account? Message us and we will get back to you, usually within a few hours.
If you have an Avena account, include your support code (you can copy it in the app under Profile) or the email address you use in the app, so we can find your account quickly.
Helpful pages
Common questions
How do I install my eSIM?
In the Avena app, open My eSIM and tap “Add Now”. Your phone will guide you through adding the eSIM. Install it while you have a Wi-Fi connection, ideally before you travel.
I installed the eSIM but have no internet
Turn on Data Roaming for your Avena line. On iPhone, go to Settings › Cellular › your Avena line › Data Roaming. On Android, open your SIM settings, choose the Avena eSIM and turn on Roaming. Also make sure the Avena line is selected for mobile data. Roaming is included in your plan, so there are no extra charges.
What should I do with the eSIM after my trip?
Keep the eSIM installed and just turn the Avena line off in your phone settings. Please do not delete it. An eSIM profile can only be downloaded a limited number of times, and you can buy a new plan for the same eSIM before your next trip without installing anything again.
Does my phone support eSIM?
See our compatible devices list for how to check. Your phone must support eSIM and be carrier-unlocked.