Delete your Avena account
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Enter the email on your Avena account. We send you a 6-digit code, you enter it below, and the account is deleted immediately. This cannot be undone.
You can also delete your account in the Avena app under Profile › Danger zone › Delete account.
Any Avena credit left on your account is lost when it is deleted. For a refund of unused purchased credit, email [email protected] first.
What we delete
- Your account and profile, including your email address and name
- The links between your eSIMs and your devices
- Your Avena credit balance
- Your notification data and push tokens
- Your referral data
- Your saved payment methods. Your customer record at Stripe, our payment provider, is deleted too.
- If you signed in with Apple, we revoke Avena’s access to your Apple sign-in.
What we keep
Order and payment records are kept in anonymized form, so they are no longer linked to you. Tax and accounting laws require us to keep them, typically for up to 10 years. Stripe may also keep its own payment records as financial regulations require. See our Privacy Policy for details.
Before you delete
Promotional credit, such as coupons and referral rewards, is not refundable. After deletion you can no longer manage, top up or request refunds for the eSIMs and plans on your account.
Having trouble? Email [email protected] from the email address on your account and we will delete it for you.